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FAQ & Shipping

First of all, thank you for your visit and your order.

Customer Support Queries: Our team is extremely busy at the moment – We would be grateful if you could allow plenty of time after an order before reaching out. It is taking between 3 to 6 weeks for delivery. We want to give every member of our our cigar community the time they deserve and get back to you as fast as we can, but please use the self serve FAQs page before you make a query.

The status of your order can be found by going to your account.  Click here.

Remember that if your order says “processing” it simply means that we have received it, will pack it and then ship it. It does not mean that your payment is processing. During these Covid times it can take between 2-4 business days before we ship it.


Shipping Times Update

Covid- 19 Shipping Terms
There are big shipping delays due to Covid-19. Many packages are taking up to 8 weeks to arrive and some even more. If this makes you anxious, please do not order at our shop.

By shopping with us you are agreeing to be totally ok with this shipping delay, and that you understand that once you purchase we will ship it as usual, but that it will take a long time.